Shipping policy
SHIPPING
Once your order has been dispatched you will receive an email confirmation. This email will include your tracking information. We will do our best to send out your order the same day the order is placed otherwise it will be done by the following business day. Any orders placed on a weekend or public holiday will be sent the next business day.
When placing your order please supply a physical address as we do not post to PO Box addresses. All orders will require a signature upon delivery so please ensure there is someone to sign for your order between the delivery hours of 9am – 5pm on weekdays.
The below delivery times are an indication only and Mazu will not be held accountable for longer delivery time frames.
New Zealand
- Free standard shipping on all New Zealand orders
- Tracked service
- Allow 1-3 working days
Australia
- Shipping cost: $15 flat rate
- Tracked service
- Allow 1-5 working days
Rest of the World
- Minimum order of $200
- Shipping cost: $35
- Tracked service
- Allow 3 – 10 working days
DUTIES & TAXES
International orders are subject to duties and taxes determined by the country to which they are shipped. Please note that any local taxes and duties are the responsibility of the purchaser/recipient and these fees are not included in the products price. Mazu has no control over the processing times for duties and taxes and will take no responsibility for any delay due to processing of local taxes or duties applied.